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Zenith Bank Launches Artificial Intelligence Chatbot, ZIVA



Zenith Bank Plc has introduced an Artificial Intelligence (AI)-powered Chatbot on WhatsApp Zenith Intelligent Virtual Assistant (ZIVA).

ZIVA enables customers to perform financial transactions and enjoy real-time customer service from their mobile phones.

Customers can enroll by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use and then initiate a conversation.

The product provides the convenience for the bank’s customers to interact and transact on a 24-hour basis on the encrypted WhatsApp platform.

With this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime.

They will also be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, among other banking services.

The bank’s Group Managing Director/Chief Executive, Ebenezer Onyeagwu said: “The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration.”

“Since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution in order to continue to create value for our teeming customers who incidentally were already using WhatsApp as a primary channel of communication.