Cloud business management solutions provider Sage today launched a peer-to-peer (P2P) customer service platform in partnership with Limitless, to enhance its customer experience and enable small and medium-sized enterprises (SMEs) to recover stronger as UK lockdown measures lift.
Sage launched the P2P customer service programme, Gig Customer Experience (or GigCX), to support the nation’s SMBs to navigate operations out of the COVID-19 pandemic.
“This past year has shown the importance of solidarity and the power of collective thinking,” said Paul Struthers, MD Sage UKI. “Our research* tells us there is a need for more business support networks. We also know that confidence rather than competence is often a key issue with business owners with 48% stating that a lack of self-belief hindered them.”
Sage stated that its ambassador programme delivers accounting and payroll specialist Peer-to-Peer advice, connecting product advocates to fellow users. The ambassadors are experienced users of the software and complete the same processes as customers daily and they get paid per positive resolution.
Paul Struthers added, “In business when you need advice, there’s nothing better than knowing you are speaking to someone that truly understands your situation. With the launch of our Sage Ambassadors programme, we aim to tap into the passion and product knowledge of our customers and build on the great solidarity that is shared amongst our customer base, to help deliver deep insight to fellow users. We believe that empathetic service that Sage Ambassadors provide, is a true differentiator and we are already seeing great results.
“The past 12 months have tested our nation’s SMEs like never before, yet they will be the driving force behind our recovery. The economy relies on their success so Sage is doing all it can to make this bounce back as seamless as possible. We have an ambition to turn this into a true peer-to-peer support network, bringing similar SMEs together to overcome their shared challenges and thrive in a post-Covid environment.”