LAGOS, NIGERIA: The survey, titled the “2012 Nigerian Banking Industry survey” revealed that the Automated Teller Machine (ATM) remains the preferred channel with 82 per cent acceptance from respondents; seven per cent of respondents preferred Internet banking, while only about five per cent of respondents understood the operations of mobile money so far in the country.
According to KPMG’s Senior Executive, Bisi Lamikanra, seven months into the pilot cash-less Lagos scheme, some challenges have been experienced by stakeholders, especially in the management of PoS terminals.
According to her, the over 80,000 PoS terminals deployed in Lagos appeared to be insufficient and unevenly spread. She listed other challenges to include; instances of non-configuration of PoS terminals deployed; difficulty in completing transactions due to frequent network downtime; low uptake of PoS operation by merchant staff for reasons such as cumbersome process, lengthy transaction completion time, previous experience of availability/reliability issues among others.
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