Smart Executives

Why We Deemphasize Physical Banking – Alat 

The Chief Digital Officer of Alat digital banking platform, Dele Adeyinka

Seye Joseph

 

The Chief Digital Officer of Alat digital banking platform, Dele Adeyinka, has revealed the reason behind the conception and development of the mobile application was to dissuade customers from visiting the bank’s branches.

He said while the foundation of banking, finance, and accounting would remain relevant, channels and means of banking would evolve.

He added that with technology, rather than spend hours to reconcile accounts, reconciliation happen in 30 minutes with “the click of the button”.

He said, “We want our customers irrespective of where they are in the world to be able to transact with us and get the best services without coming to any of our bank branches”.

He cited the example of the social media platform Facebook that has amassed over two billion customers worldwide without physical offices except its headquarters office in the USA.

Adeyinka therefore added that the bank worked with the same idea. “From anywhere in the world, once you have a mobile device you are ready to get on board and you are up and running.

“Alat users can open bank accounts in five minutes on the platform. The users can request debit card free of charge. We will send the card to the customers and it can be used on all channels”.

He recalled what was obtainable in the bank in the past when bank customers would approach their banks to announce their travelling itineraries, saying, “With Alat, it is not so. On Alat, you can activate that on your device and set it to any country”.

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