Within the two months of launch of Alat digital banking platform, over 30,000 new customers downloaded the mobile application.
The Chief Digital Officer of Alat, Dele Adeyinka, disclosed in an exclusive interview with financialtechnology in Lagos that the bank deliberately invested in technology. He added that the bank has scaled by deciding to be “the first digital banking in Nigeria”.
He said, “If a bank branch gets two thousand customers after going live, that particular branch would have done exceptionally well. But with Alat, we launched in May and we have over 30,000 customers on Alat.
“A bank branch cannot achieve 30,000 customers in three months. Alat did it in three months. Alat has saved hundreds of millions of naira. What we are selling to customers is confidence, simplicity, and reliability. We want our customers to use our services without coming to our office.
“We have been involved in retail banking. We know the best way to do it is to leverage on technology. Retail is a game of numbers, reaching out to customers and consumers in their various places”.